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Overview
Before you begin to setup your email client you will want to review your welcome email because it contains some the information you need. Other information such as username and password depends on what you setup for the user in the site administrator.
Information you will need:
Mail server information such as mail.yourdomain.com. This is the same for both incoming and outgoing mail servers.
Username is your full email address such as
. Your email client will fail if you enter only your username.
Password is whatever was set for the particular user in the site administrator.
Note: Out going server must be authenticated. So any email you send needs to login in to the mail server. This is to prevent unauthorized use of your mail server by spammers. We will cover this in each tutorial.
Thunderbird Mail
This is one of Mozilla's projects that replaced Mozilla Mail. We support this email client if you are using any version of Microsoft Windows systems. Its a strong alternative to Outlook Express. You can find it at
http://www.mozilla.org/projects/thunderbird/
Here are the instructions for setting up Thunderbird to receive your email:
To open, click on Tools in the menu and select account settings.
In the left click on Add Account button and you will be presented with the Account Wizard.
Follow the instructions
Your Name: Your name
Email Address:
.
Select the radio button for POP.
Incoming Server: mail.yourdomain.com. Next
User Name:
(must put your full email address). Next
Account Name: Whatever you want to identify the account with. Next
Verify your settings and select Finish if your satisfied.
The name of your new email account will be listed on the left. Select Outgoing Server (SMTP) below your account. Look to the right.
Server Name: mail.yourdomain.com.
Check the box Use name and password. (if you are on a cpanel server, you do not need to check this box. You do must download before sending email)
User Name:
(full email address)
Use secure connection (SSL): Select radio button for NO.
Test your email.
You will be asked for your password the first time, Click the radio button to save password so you won't have to re-enter it each time.
If you are migrating from Outlook Express, you can import all your contacts, messages as well as account information so you don't have to setup anything.
To open, click on Tools in the menu and select Import...
Select the type of material that you want to import. Next
Select the old email Outlook Express that you want to import from.
It is very quick and makes setting up Thunderbird a snap.
Netscape Communicator 7
This is AOL's browser. Version 7 was a very good upgrade and worthy of serious consideration. I've been using it for past month and I find it difficult to go back to Internet Explorer!
To open, click on Netscape Mail & Newsgroups to load the client or within Netscape browser select Window in the menu and then Mail & News Groups.
Select Add Accout button on the bottom left. New popup screen
Select the radio button for Email account. Next
Your Name: Your name
Email Address:
. Next
Select the radio button for POP.
Incoming Server: mail.yourdomain.com. Next
User Name:
(must put your full email address). Next
Account Name: Whatever you want to identify the account with. Next
Verify your settings and select Finish if your satisfied.
The name of your new email account will be listed on the left. Select Outgoing Server (SMTP) below your account. Look to the right.
Check the box Use name and password. (if you are on a cpanel server, you do not need to check this box. You do must download before sending email
)
User Name:
(full email address)
Use secure connection (SSL): Select radio button for Never.
Test your email.
Apple Macintosh osX Mail
This mail client is included with osX. It is by far the most simple to setup. However, some customers have had problems with it trying to relay email through the server and relaying is not allowed. If you have this problem and you have use static IP with your ISP then send it to us and we will add your IP to the relay.
Description: Anything to help you identify the account
Email Address: Your email address ie:
Full Name: Your full name
Host Name: mail.yourdomain.com (this is you incoming mail server)
User Name:
(must be full email address, not just username)
Password: The password for this email account
SMTP Host: mail.yourdomain.com (this is your outgoing mail server and
its the same as your incoming) Click here for screenshot
Check the box for Use authentication when sending email (This is to insure that unauthorized people cannot use your outgoing server to send spam)(if you are on a cpanel server, you do not need to set password for outgoing mail. You do must download before sending email)
SMTP User:
(same as username above)
Password: Same as the password above.
Click the OK button and close window.
Test your email.
Let us know if you use an email client that we have not listed here and would like some assistance to set it up correctly. We will be happy to help. Submit a ticket to us through the support desk.
OutLook Express
OutLook Express is a email client that comes with Microsoft's Internet Explorer Internet browser. It only available on the Windows platform and Macintosh os 9 and under.
Note: Use this email client at your own risk. Prone to constant virus attacks. We do not support this email client. We recommend Thunderbird if you are on a windows system.
If OutlookExpress is being opened for the first time, a wizard will pop up and ask you for the information it needs to configure your first email account. Otherwise:
If Wizard isn't automatic:
Select Tools in the menu and then Accounts.
A screen will pop up.
Select the Mail tab
Click the Add button on the right Until a menu popups on the side so you can select Mail. Click here for screenshot
Then the wizard will start.
Wizard Steps:
Display Name: Name to identify the account. Next
Select the radio button for I already have an email address that I would like to use.
Email Address:
. Next
My Incoming mail server is a Pop server. (Select Pop in drop down if it isn't already there.
Incoming Mail Server: mail.yourdomain.com
Outgoing Mail Server: mail.yourdomain.com (both servers are the same) Next.
Account Name:
(must be full email address, not just username)
Password: Enter the password that was set for the user's email. Next
You are done with wizard so select Finish button.
But you are not done yet. Select the newly created account in window.
Select the Properties button on the right.
A screen will pop up. Select the Servers tab.
At the bottom of the Servers tab window under Outgoing Mail Server. Make sure that the check box is checked for My server requires authentication. (You do not need to check this box if you are on a cpanel server) Click here for screenshot
Select OK
Then finally select Close for the internet Accounts window.
Test your email.
Outlook XP
Note: Use this email client at your own risk. Prone to constant virus attacks. We do not support this email client. We recommend Thunderbird if you are on a windows system.
This is another Microsoft email client similar to Express but comes with Office XP.
Open OutLook XP (not outlook express)
Select Tools in the menu, then Options, Mail Setup tab.
Click on Email Accounts button
Select the radio button for Add a new e-mail account. Next
Password: The password for the email account set in site Admin.
Incoming Mail Server (POP3): mail.yourdomain.com
Outgoing Mail Server (SMTP): mail.yourdomain.com
Make sure that the box for Log on using secure password authentication (SPA) is NOT checked
Select the More Settings... button on the bottom right.
A new window will popup, select the Outgoing Server tab.
Check the box for My outgoing server (SMTP) requires authentication. Click here for screenshot(You do not need to check this box if you are on a cpanel server)
Click on the Advanced tab.
Make sure that Incoming server (POP3): is set to 110 and Outgoing server (SMTP): is 25. Click here for screenshot
Click on the OK button at the bottom.
TroubleShooting Q. I have setup my email accounts on my email client and I cannot send email. I have checked and double checked the settings and they are correct.
A. Unfortunately many of you may have your internet connection with an ISP that blocks the use of any other outgoing mail server but their own. Such as AT&T, MSN and Earthlink.
To fix this problem, just use your ISP's outgoing mail server for your SMTP (outgoing). Be sure to uncheck "My server requires authentication." If the problem still persists, try contacting your ISP.
Chakery Design is located in Dallas, TX. We have a client base nationwide from New York City to Beverly Hills, California.
We service the following areas within Texas Addison, Aledo, Allen, Argyle, Arlington, Aubrey, Bedford, Blue Mound, Carrollton, Celeste, Colleyville, Coppell, Corinth, Crossroads, Dallas, Denton, Desoto, Double Oak, Duncanville, Euless, Everman, Farmers Branch, Flower Mound, Forest Hill, Fort Worth, Ft. Worth, Frisco, Garland, Glenrose, Granbury, Grand Prairie, Grapevine, Haltom City, Highland Park, Highland Village, Hurst, Irving, Keller, Kennedale, Lake Dallas, Lake Worth, Lantana, Las Colinas, Lewisville, Mansfield, McKinney, Mesquite, North Richland Hills, Pantego, Pilot Point, Plano, Prosper, Red Oak, Richardson, Richland Hills, Roanoke, Rockwall, Rowlett, Saginaw, Sanger, Sherman, SouthLake, Terrell, The Colony, Trophy Club, University Park, Watauga, Weatherford, WestLake, Westworth, Houston, San Antonio, Austin, TX
